Returns & Refunds Policy
Cpap2Breathe
We aim to provide high-quality CPAP products and excellent service. If you are not satisfied with your purchase, this policy explains when and how returns, repairs, replacements, or refunds may be requested.
This Returns Policy forms part of Cpap2Breathe’s Terms and Conditions and should be read together with them. Nothing in this policy limits your rights under the Consumer Protection Act, 68 of 2008 (“CPA”).
1. Business Details
Business Name: Cpap2Breathe
Address: Office 5, Alcrest Building, 1 Mc Adams Street, Sonheuwel Central, Mbombela, 1201
Phone: 072 874 0844
Business Hours: Monday to Friday, 8:00 – 16:00
2. Returns for Unwanted Products
You may return a product if you change your mind, provided that:
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The return request is made within 30 days of delivery or collection
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The product is unused, undamaged, and hygienic
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All original packaging, seals, labels, manuals, and accessories are included
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The product is in a resalable condition
Important: For hygiene and medical safety reasons, certain CPAP-related items (including masks, tubing, and accessories) may not be eligible for return once opened or used, unless defective.
Once the returned product has been inspected and approved, you may choose between:
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A refund to your original payment method, or
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Store credit
Refunds are typically processed within 7–10 working days, depending on your bank.
3. Incorrect or Incomplete Orders
If you receive an item that:
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Is different from what you ordered, or
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Is missing parts or accessories
Please notify us within 5 working days of delivery. Once verified, we will arrange collection at no cost and either:
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Replace the item, or
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Issue a refund or store credit
4. Products Damaged During Delivery
If your order arrives damaged, please report this within 5 days of receiving the item.
We may request photos or additional information to assist with assessment. After inspection, we will:
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Repair or replace the product where possible, or
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Issue a refund or credit if repair/replacement is not feasible
5. Defective Products
We take care to supply reliable medical equipment. If a product develops a defect:
What qualifies as a defect?
A defect is a fault or failure that makes the product unsafe, unreliable, or not fit for its intended purpose.
What does NOT qualify as a defect?
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Normal wear and tear
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Damage caused by misuse, negligence, or improper cleaning
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Electrical damage due to power surges
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Unauthorized repairs or alterations
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Corrosion caused by environmental exposure
Defective products should be reported as soon as reasonably possible. Once assessed, we will offer:
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Repair
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Replacement
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Refund or credit
in line with the CPA and manufacturer warranties.
6. Warranty Support
Some products are covered by manufacturer warranties. Where applicable, we will assist in coordinating warranty claims with suppliers.
Please ensure that:
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The product is returned with all accessories
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Original packaging is included where possible
Repairs and replacements may take longer depending on supplier availability.
7. Return Conditions & Charges
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Products returned without all included accessories may result in a partial refund
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Returns that do not meet this policy may be refused or returned to the customer at their expense
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We reserve the right to inspect all returned items before approving refunds, replacements, or credits
8. How to Log a Return
To request a return or report an issue, please contact us at:
📞 072 874 0844
📍 Office 5, Alcrest Building, Sonheuwel Central, Mbombela
Our team will guide you through the next steps.
